Peace of Mind with Every Purchase
Investing in a sauna is more than just buying wood, nails, and heaters, it’s a commitment to your health and home. You deserve a top-quality product that lasts, backed by a company that’s there for you if something goes wrong.
At Scottish Saunas, we take quality and service seriously. We only sell products we would personally use and treat every customer with respect and care.
Built to Last
Scottish Saunas are crafted with high-quality materials and cutting-edge production methods, ensuring durability and reliability. We go beyond standard manufacturer warranties because we believe you should enjoy your sauna without worrying about repair costs.
Our Commitment to You
If something goes wrong, we’re here to help. Here’s how our warranty works:
Troubleshooting First
If your sauna stops working, contact us. Our expert diagnostics team will guide you through a few simple tests to identify the issue. Many problems can be resolved with quick troubleshooting.
No-Cost Replacements
If the problem can’t be fixed and the faulty part is covered under warranty, we’ll send you a replacement part at no extra cost.
Warranty Details
Heating Elements/Coils
For Harvia and Huum electric heaters, the heating elements and coils come with a 1-year warranty. If replacements are needed after that period, they can be purchased separately. All other parts are covered under a 2 year manufacturer’s warranty.
Wood Burning Heaters come with a 2 years manufacturer’s warranty.
Residential Use
A 3 year warranty applies to the timber and roofing aspects of the saunas unless damage is caused by the customer.
Commercial Use
For commercial customers, the timber and roofing warranty is valid for 2 years.
We stand behind our products and are committed to ensuring your satisfaction for as long as you own your sauna. If you have any questions or need assistance, don’t hesitate to reach out to our team.
Relax and enjoy your sauna, Scottish Saunas has you covered.
